The emotional and physical health of our communities are always the most important things to us, and we realize COVID-19 has the potential to have a great impact on both. Here is how Burrell is responding to the rapidly moving events surrounding this disease.
A message from Burrell President & CEO C.J. Davis:
During this time of great uncertainty while our communities respond to the threat of the novel Coronavirus (COVID-19), we felt it is important to check in with the communities we serve, and how Burrell is responding to the situation.
For clients in our care: As you make the best decisions for the health and safety of yourselves and your families, it is our sincere hope that you will choose to remain in care and continue working with your provider. As your behavioral health partner, we take our mission to continue providing this care – as well as a clean and safe environment – extremely seriously.
This week we are making the following changes to protect the health of clients and staff while continuing to serve you. This list and any additional updates can be found here. We also urge you to stay closely connected to your local and national public health entities (listed in the resources section, below) for the latest accurate guidelines and news.
We are offering telephonic services, which now includes intake, assessment screenings and psychiatric evaluations via telephone or telehealth. Please call 417-761-5000 to get started with these services.
We have already begun implementing stringent sanitation standards at every Burrell facility. These measures include more frequent, thorough deep-cleaning of all public-areas and high-touch surfaces. We also have installed portable hand-washing or hand-sanitizing stations outside of every Burrell location for use before and after you enter our facilities.
Now when you check in at your Burrell location, in person or (as recommended, via phone ahead of your appointment), you will be asked a series of simple screening questions about risk factors and health symptoms by our staff member who checks you in -- this screening will not include a temperature reading. Those with recent risk of exposure to COVID-19, or those displaying symptoms, will be asked to return to their car and invited to complete their scheduled session with their provider via telephone at the originally scheduled time. You’ll simply leave your call-back number and your provider will call you.
As of today, we are limiting all clients to ONE additional visitor with them when they come to any Burrell location for their appointment. Everyone, clients and visitors, will be screened for COVID symptoms and risk exposure at the time of check-in.
Any Burrell client with increased risk factors for COVID-19, symptoms of COVID-19, or health-related concerns about visiting our facilities in person, can call and request their next appointment be completed via telephone interview at the originally scheduled time.
We also are taking steps to make the manner in which you receive care -- in person, via video visits, telephone, etc. -- more flexible and customized to your needs.
As a reminder, the Burrell Pharmacy – with two locations in Springfield and on in Columbia – offers FREE DELIVERY to residents in the 17 Missouri counties we serve. Our full-service pharmacy can fill any prescription you might fill at a retail pharmacy and offers a variety of services. You can learn more at www.burrellcenter.com/pharmacy.
In closing, I want to remind you that “social distancing” is a wise and recommended practice at this time, but it does NOT have to lead to “social isolation.” We encourage you to remain connected to family and friends in safe, meaningful ways. And if you need us, do not hesitate to reach out. We will always be here.
C.J. Davis, President & CEO
Virtual visits -- which health systems are encouraging before arriving in-person seeking care for COVID-19-related issues -- are available in each of Burrell's three regions, many of them free if they relate to COVID-related concerns. Please consult your insurance company when choosing the appropriate provider.