For Clients

Non-Discrimination Policy

Non-Discrimination Notice

Discrimination is Against the Law!

Burrell Behavioral Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Burrell Behavioral Health does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Burrell Behavioral Health provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats).

Burrell Behavioral Health provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages.

If you need these services, contact the Section 1557 Coordinator at 417-761-5028.

If you believe that Burrell Behavioral Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Section 1557 Coordinator c/o Corporate Compliance Director
1300 Bradford Parkway
Springfield MO, 65804
417-761-5028 Phone
417-893-7848 Fax
Compliance@burrellcenter.com

For more information about your rights, contact the Burrell Compliance department at 417-761-5028.

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1–800–368–1019, 800–537–7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

24-Hour Crisis Line

Call our toll-free, 24-hour telephone line for help with your immediate crisis situation.

for Southwest Missouri 1-800-494-7355

for Central Missouri 1-800-395-2132