Client Responsibilities include:
In providing care, health care organizations have the right to expect behavior on the part of clients/patients and their families and friends that is reasonable and responsible. Admissions staff shall review with the client/patient his/her responsibilities. Such responsibilities include, but are not limited to:
- Provision of information. Clients have the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health/mental health. The client has the responsibility to report unexpected changes in his/her condition to the responsible practitioner. A client is responsible for reporting whether she/he clearly comprehends a contemplated course of action and what is expected of him/her.
- Compliance with instructions. A client is responsible for following the treatment plan that he/she develops with his/her clinician. The client should express his/her concerns regarding his/her inability to comply with a planned course of treatment (and every effort should be made to adjust the treatment plan to the client’s specific needs and limitations). When such adaptation of the treatment plan is not clinically indicated the client has the responsibility of understanding the consequences of the treatment alternatives and of noncompliance with the proposed course of treatment.
- Refusal of Treatment. The client is responsible for the outcomes if he/she refuses treatment or does not follow the practitioner’s instructions.
- Rules and Regulations. The client is responsible for following the rules and regulations affecting client/patient care and conduct at Burrell Behavioral Health as explained by your provider and/or treatment team. These include, but are not limited to:
Burrell does not allow smoking in its facilities. All facilities have outside designated smoking areas.
Burrell requests that illegal drugs not be brought to any facility location. Should illegal drugs be discovered, they will be confiscated and destroyed.
Clients utilizing one of Burrell’s residential programs should give any prescription medications to the facility for proper distribution and safekeeping. Prescription medications shall be returned by these programs upon discharge.
Weapons are not to be brought to any Burrell facility.
Burrell’s program and services, with the exception of our child and adolescent residential facilities, do not utilize seclusion and restraint. At those facilities, seclusion and restraint may be utilized to protect the safety of the residents.
- Respect and Consideration. The client is responsible for being considerate of the rights of other clients/patients and Burrell personnel and for assisting in the control of noise, smoking and distractions. The client/patient is responsible for being respectful of the property of other persons and that of Burrell Behavioral Health.
Clients who exhibit behavior management problems shall be treated in a firm but dignified manner consistent with therapeutic objectives. Refer to Operational Guideline Section 7.32 concerning behavior management.
SUGGESTIONS & COMPLAINTS
Clients may express their opinions, make recommendations or resolve grievances by following the grievance policy provided on this website or by asking any Burrell staff member for a copy of the grievance policy.