For Clients

Client Rights and Responsibilities

The goal of the client Bill of Rights at Burrell Behavioral Health is to inform the client and their families of their rights and responsibilities. By recognizing and respecting the rights of each person and by conducting business in an ethical manner, we believe we can improve care, treatment, services, and outcomes.

The following serves as a basic overview regarding rights and responsibilities while obtaining services at Burrell Behavioral Health. In addition to this basic overview several specialty areas has right statements which you may ask for at any time, such as residential services. When the words “client” or “you/your” are used, they are also intended to designate clients and/ their legal authorized representative.

How to File a Title VI Complaint

Any Burrell Client who believes they have been discriminated against on the basis of racial/ethnic and religious backgrounds, varied lifestyles and approaches to life, including sexual orientation with gender preference, in programs offering transportation, may file a Title VI complaint by calling the Director of Compliance at 417-761-5028, or in writing to the Director of Compliance/Burrell Behavioral Health, 2885 West Battlefield Rd, Springfield, MO 65807.

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Clients have the following right to:

  1. To receive prompt evaluation, care and treatment.
  2. To humane care and treatment.
  3. Have the treatment plan explained orally and provided in writing.
  4. To receive these services in the least restrictive environment.
  5. To receive these services in a clean and safe setting.
  6. To not be denied admission or services because of race, gender, sexual preference, creed, marital status, national origin, disability or age.
  7. To confidentiality of information and records in accordance with federal and state law and regulation.
  8. To be treated with dignity and addressed in a respectful, age appropriate manner.
  9. To be free from retaliation, abuse, neglect, corporal punishment and other mistreatment such as humiliation, threats, or exploitation.
  10. To medical care and treatment in accordance with acceptable standards of medical practice, if the certified substance abuse or psychiatric program offers medical care and treatment.
  11. To consult with a private, licensed practitioner at one’s own expense.
  12. To have freedom from financial or other exploitation.
  13. To have the same legal rights and responsibilities as any other citizen, unless otherwise prescribed by law.
  14. To not participate in research or experiments without first giving their consent or the consent of a legally authorized agent acting on the client’s behalf. Research or experiments involving clients shall be reviewed and approved by Burrell’s Research Committee prior to being implemented.
  15. Refuse hazardous treatment unless a person legally authorized to act on behalf of the client has given Burrell permission to proceed with treatment.
  16. Request and receive a second opinion before hazardous treatment, except in an emergency.
  17. To have access to and amend your records when information is thought to be in accurate or incomplete.
  18. Not participate in non-therapeutic labor.
  19. Receive an impartial review of alleged violation of rights.
  20. Ask questions about the qualifications and experience of your provider. Ask questions about any procedures used in treatment.
  21. Have to opportunity to provide feedback to Burrell.

Client Responsibilities include:

In providing care, health care organizations have the right to expect behavior on the part of clients/patients and their families and friends that is reasonable and responsible. Admissions staff shall review with the client/patient his/her responsibilities. Such responsibilities include, but are not limited to:

  1. Provision of information. Clients have the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health/mental health. The client has the responsibility to report unexpected changes in his/her condition to the responsible practitioner. A client is responsible for reporting whether she/he clearly comprehends a contemplated course of action and what is expected of him/her.
  2. Compliance with instructions. A client is responsible for following the treatment plan that he/she develops with his/her clinician. The client should express his/her concerns regarding his/her inability to comply with a planned course of treatment (and every effort should be made to adjust the treatment plan to the client’s specific needs and limitations). When such adaptation of the treatment plan is not clinically indicated the client has the responsibility of understanding the consequences of the treatment alternatives and of noncompliance with the proposed course of treatment.
  3. Refusal of Treatment. The client is responsible for the outcomes if he/she refuses treatment or does not follow the practitioner’s instructions.
  4. Rules and Regulations. The client is responsible for following the rules and regulations affecting client/patient care and conduct at Burrell Behavioral Health as explained by your provider and/or treatment team. These include, but are not limited to:

Burrell does not allow smoking in its facilities. All facilities have outside designated smoking areas.

Burrell requests that illegal drugs not be brought to any facility location. Should illegal drugs be discovered, they will be confiscated and destroyed.

Clients utilizing one of Burrell’s residential programs should give any prescription medications to the facility for proper distribution and safekeeping. Prescription medications shall be returned by these programs upon discharge.

Weapons are not to be brought to any Burrell facility.

Burrell’s program and services, with the exception of our child and adolescent residential facilities, do not utilize seclusion and restraint. At those facilities, seclusion and restraint may be utilized to protect the safety of the residents.

  1. Respect and Consideration. The client is responsible for being considerate of the rights of other clients/patients and Burrell personnel and for assisting in the control of noise, smoking and distractions. The client/patient is responsible for being respectful of the property of other persons and that of Burrell Behavioral Health.

Clients who exhibit behavior management problems shall be treated in a firm but dignified manner consistent with therapeutic objectives. Refer to Operational Guideline Section 7.32 concerning behavior management.


Clients may express their opinions, make recommendations or resolve grievances by following the grievance policy provided on this website or by asking any Burrell staff member for a copy of the grievance policy.

24-Hour Crisis Line

Call our toll-free, 24-hour telephone line for help with your immediate crisis situation.

for Southwest Missouri 1-800-494-7355

for Central Missouri 1-800-395-2132