Facebook Non-Discrimination Policy | Burrell Behavioral Health

For Clients

Non-Discrimination Policy

Non-Discrimination Notice

Discrimination is Against the Law!

Burrell values diversity and inclusion and is proud to welcome clients and employees of all diversity types. Burrell does not and will not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, protected veteran status, disability status, political affiliation or belief, genetics, marital status, pregnancy status, or any other legally protected status. Burrell also does not discriminate in the provision of services to an individual based on: the individual’s inability to pay; whether payment for those services would be made under Medicare, Medicaid, CHIP, commercial insurance or private pay. We are passionate about and committed to building a safe and welcoming environment for all employees and clients.

Burrell Behavioral Health complies with applicable Federal civil rights laws as well as state and other regulatory requirements. Burrell Behavioral Health welcomes all individuals and treats clients and employees with dignity and respect.

Burrell Behavioral Health provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats).

Burrell Behavioral Health provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages.

If you need these services, contact the Language Coordinator at 417-893-7896.

If you believe that Burrell has failed to provide these services or discriminated in another way on the basis of race and ethnicity, color, national origin, age, ability/disability, marital status, pregnancy, sex, gender identity or expression, or sexual orientation, you can file a grievance or obtain more information about your rights by contacting the Compliance and Integrity department via:

Phone: 855-450-5770
Email: compliance@burrellcenter.com
Mail: Burrell Behavioral Health c/o Compliance and Integrity
1111 S Glenstone Ave
Springfield, MO 65807

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/..., or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1–800–368–1019, 800–537–7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

24-Hour Crisis Line

If you or a loved one is experiencing a mental health or substance-use crisis, please call our toll-free 24-hour telephone line. Our team can help provide immediate assistance.

Southwest Missouri: 1-800-494-7355

Central Missouri: 1-800-395-2132

National Help Line: Call or Text 988