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Finances & Insurance Information

Frequently Asked Questions About Finances & Insurance

Your Right to a Good Faith Estimate (GFE)

A GFE will explain how much your medical care will cost when you don’t have insurance or when receiving care from an out-of-network provider. Please note the following:

  • You will receive the total expected cost of any non-emergency items or services
  • Make sure you receive a GFE at least one business day before your scheduled services
  • If you receive a bill that is at least $400 more than your GFE, you can dispute the bill
  • Make sure to save a copy or picture of your GFE
  • No balance billing for out-of-network providers

For more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call us at 417-761-5000.

24-Hour Crisis Line

If you or a loved one is experiencing a mental health or substance-use crisis, please call our toll-free 24-hour telephone line. Our team can help provide immediate assistance.

Southwest Missouri: 1-800-494-7355

Central Missouri: 1-800-395-2132

National Help Line: Call or Text 988