Frequently Asked Questions About Finances & Insurance
In Missouri*:
Aetna
Anthem
Optum / United Behavioral Health
HomeStateHealth
AmBetter
Medicare
Medicaid
Healthy Blue
Mercy Managed Behavioral Heath
Triwest
Evernorth (fka CIGNA)
CoxHealth Network
Cox HealthPlans
ComPsych
MultiPlan Network
FirstHealth Network
*Please confirm coverage with your insurance company and the Burrell Benefits and Eligibility Team by calling 417-761-5240.
If BBH is out of network, you may contact your insurance company, carrier to initiate a Single Case Agreement (SCA).
You can make payments by calling our Financial Specialist line at 417-761-5199.
Yes, we have several financial assistance options, based on eligibility. Learn more here: https://www.burrellcenter.com/payment-policy/financial-assistance/
Your final bill consists of actual services rendered and an estimate is not a guarantee of final bill charges. Charges may vary from physician/provider estimates due to unforeseen circumstances including, but not limited to changes(s) in diagnosis and/or treatment plans by your physician/provider.
You should bring your current insurance card to your next visit. You can also update your information by calling our Managed Care Office at 417-761-5240 Monday through Friday, 8 a.m. - 5 p.m. to provide updated information.
These definitions apply to most common insurance coverages. To understand your plan benefits specifically, contact your insurance company for details.
- In-Network- providers who have contracted with an insurance company at pre-negotiated rates to provide services to plan members. Anyone outside that network is considered out-of-network so discounted rates will not apply.
- Copayment/Copay- flat dollar amount specified by your insurance plan to be paid at a visit. That amount may vary by visit type or service.
- Deductible- dollar amount that must be paid out-of-pocket before an insurance company begins to pay for services. This amount resets at the beginning of a new benefit period (typically this is on an annual basis).
- Out-of-Pocket- expense that must be paid depending upon your insurance plan. Costs vary by plan and there’s usually a maximum out-of-pocket (MOOP) cost.
- Coinsurance- percentage you pay to share the cost of covered services after your deductible has been paid.
- Non-Covered Services- insurance plans specify what services your plan will cover. Any service received outside of that must be paid out-of-pocket.
Your Right to a Good Faith Estimate (GFE)
A GFE will explain how much your medical care will cost when you don’t have insurance or when receiving care from an out-of-network provider. Please note the following:
- You will receive the total expected cost of any non-emergency items or services
- Make sure you receive a GFE at least one business day before your scheduled services
- If you receive a bill that is at least $400 more than your GFE, you can dispute the bill
- Make sure to save a copy or picture of your GFE
- No balance billing for out-of-network providers
For more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call us at 417-761-5000.