Welcome to Burrell Behavioral Health

We accept referrals from physicians, schools, courts and other community agencies. The referring agency may pay for all or part of your services. If so, a statement from that agency indicating the portion of your bill they will pay should be brought with you to your appointment. We will coordinate your care with your primary care physician as is required by state and federal regulations governing our services.

All services will be provided by licensed and provisionally licensed mental health professionals, physicians/psychiatrists, and trained paraprofessionals including behavioral health technicians, community support specialists, peer support specialists, etc. All providers follow a professional code of ethics for their discipline as well as the Burrell Behavioral Health Code of Ethics. The staff adheres to a strict code of ethical, clinical and business standards that include how care is conducted, how it is billed and how the services are marketed. Burrell’s staff further specializes by age, such as adults, children, adolescents and older adults, as well as by approach/methodology such as groups, family, diagnosis, etc.

Upon admission, a qualified provider will meet with you to gather information regarding your life experiences, the problems you are having, your strengths, goals, needs and preferences. You may involve family or others in your treatment process. Working together with your provider and treatment team, a treatment plan or individualized service plan will be developed. This will identify your expectations of services, support, treatment and the approach to treatment available through this agency at your specific location and/or program.

The provider and treatment team will be responsible for coordinating your services, and helping you to become familiar with the policies and procedures that affect your care.

Throughout the course of services, a treatment or service plan will be reviewed with you to ensure services are adequately addressing your needs. Planning for transition to a lower frequency of service or discharge begins at the initiation of services. Criteria for Transition or Discharge is developed individually to meet the needs of each person served.

There may be some variations in treatment based upon the types of services you will receive.

Burrell complies with ADA requirements by providing interpreting services for clients that are limited English proficient, deaf or hard of hearing, as well as by making appropriate accommodations for clients with mobility impairments.
Relay Missouri is an easy-to-use resource that provides telephone access to people who are deaf, hard-of-hearing, deaf-blind or speech disabled. This service is available 24/7 by dialing 711.

Eligibility for services will be verified through Medicaid, Medicare and/or private insurance before services begin. Depending on the program through which you receive services, several possible options to cover the cost of services are available.

Burrell strives to serve all clients regardless of ability to pay. In the event you are uninsured or underinsured, sliding scale discounts for essential services are offered. Client responsibility amounts are determined based on family size and income.

Potential noncovered services will be explained during the intake process. During admission, clients/guarantors will be asked to provide financial information, such as a copy of income tax forms to verify the number of dependents, income of the family, proof of residency (such as a utility bill) and copies of insurance/Medicaid cards. If you will be receiving services via a grant-funded program, most, if not all, cost for treatment services may be covered by those grants. All psychological evaluations must be paid in full prior to the evaluation.

You will be required to pay your copay or sliding fee scale at each visit. Any coinsurance or deductible amounts due will be sent to you via a statement after we submit your claim to your insurance company. If you are unable to pay at that time, connect with the staff at your local Burrell facility to discuss special payment arrangements or to learn if you qualify for assistance in paying fees. If you are covered by Medicaid, please bring your Medicaid card with you to each appointment. Medicaid requires that we verify your Medicaid eligibility at each visit.

Please promptly report all changes in your name, address, phone number, employment, income, insurance coverage, etc. at each appointment. If you have insurance, please bring the following information at the time of your appointment: a copy of your insurance card, insured’s name, group number, policy number and the address to which claims can be mailed.

Your Rights to a Good Faith Estimate (GFE)

A GFE will explain how much your medical care will cost when you don’t have insurance or when receiving care from an out-of-network provider. For more information, please visit our website at burrellcenter.com.